Refund & Return Policy — SERAVELLO

Last updated: 18 August 2026

This Refund & Return Policy applies to purchases made through seravello.com. SERAVELLO is operated by SICLOPAY LTD, company registration number HE 472015, with registered office at Spyrou Kyprianou Avenue 14, Floor 1, Office 101, 3070 Limassol, Cyprus.

Nothing in this Policy limits any mandatory rights available to consumers under applicable law.

1. Your 14-day right of withdrawal

If you are a consumer purchasing online, you generally have the right to withdraw from the contract within 14 calendar days without giving a reason.

For goods, the withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receives the goods. If products from the same order are delivered separately, the period begins after receipt of the final item, lot or piece.

2. How to request a return

Before the withdrawal period expires, email contact@seravello.com with a clear statement that you wish to withdraw from the purchase. Please include:

• your full name;
• your order number;
• the product or products concerned; and
• the email address used for the order.

You may use the model withdrawal form included in our Terms of Service, but this is not mandatory.

Our support team will provide the applicable return address and practical return instructions. The return address may differ from our registered office. Sending a return to an address that has not been provided for that return may cause delays.

3. Return deadline and condition

After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 calendar days after the date of your notice.

You may inspect and handle a product only as you reasonably would in a physical shop to establish its nature, characteristics and functioning. Where possible, please return the product with its original packaging, documentation, accessories and included items.

Missing original packaging alone does not automatically remove a statutory right of withdrawal. However, you may be responsible for any diminished value caused by handling beyond what is reasonably necessary to inspect the product.

Please package returned goods carefully. We recommend using a tracked service and retaining proof of postage until the return is completed.

4. Return shipping costs

For a change-of-mind return made under the right of withdrawal, you are responsible for the direct return shipping cost unless we agreed to cover it or failed to inform you of that cost before purchase.

If the product is faulty, damaged on arrival, incorrect or otherwise does not conform to the contract, we will bear the reasonable return cost where required by law. Please contact us before sending such a product so that we can provide the appropriate return method.

5. Refund amount

For a valid withdrawal, we will refund:

• the price paid for the returned product; and
• the cost of the least expensive standard delivery option offered for the original order.

If you selected a more expensive delivery method, the additional delivery cost is not refundable unless required by law. Any lawful deduction for diminished value will be explained to you.

6. Refund timing and method

We will issue the refund without undue delay and no later than 14 calendar days after being informed of your decision to withdraw. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.

The refund will be made using the original payment method unless expressly agreed otherwise. SERAVELLO will not charge a refund fee. Your bank or payment provider may require additional time to display the credit after we issue it.

7. Faulty, damaged, incorrect or incomplete products

Please inspect your order after delivery. If a product arrives damaged, faulty, incorrect or incomplete, contact contact@seravello.com promptly and provide:

• your order number;
• a description of the problem; and
• clear photographs or video where reasonably possible.

The request for evidence helps us investigate and does not remove or shorten your statutory rights.

Where goods do not conform to the contract, consumers in the European Union benefit from a minimum two-year legal guarantee under applicable law. Depending on the circumstances, remedies may include repair, replacement, a proportionate price reduction or termination of the contract and refund. Any manufacturer or commercial warranty is additional to these rights.

8. Products damaged through misuse

Statutory remedies do not apply to damage caused after delivery by accident, misuse, unauthorized repair, failure to follow care instructions, abnormal wear or another cause unrelated to a lack of conformity present at delivery.

Normal signs resulting solely from reasonable inspection under the right of withdrawal are treated separately from damage or excessive handling.

9. Statutory exceptions

Certain statutory exceptions to the right of withdrawal may apply, including to goods made to the consumer’s specifications or clearly personalized and to other categories defined by applicable law. Any relevant exception will be disclosed before purchase.

A product is not excluded from return merely because it was sold at a discount. Sale and promotional products retain the same statutory rights.

10. Exchanges

Where stock allows, we may offer an exchange. The simplest process may be to return the original product for a refund and place a new order. An exchange option does not restrict your statutory remedies for non-conforming goods.

11. Order cancellation before dispatch

If you wish to cancel an order before dispatch, contact us as soon as possible. We will try to stop processing, but cancellation cannot be guaranteed once fulfilment has begun. If the order has already been dispatched, you may use the applicable right of withdrawal after delivery.

12. Refused, unclaimed or undeliverable parcels

If a parcel is returned because the delivery information supplied was incorrect or incomplete, or because delivery was repeatedly refused or not collected, we will contact you. Reasonable reshipping or return costs may be deducted or charged where permitted by law and where the delivery failure was not caused by us or the carrier.

13. Suspected loss in transit

If tracking indicates an unusual delay or delivery does not occur within the applicable period, contact us so that we can investigate with the carrier. Your rights relating to non-delivery remain unaffected.

14. Gifts and promotional items

If a returned order included a free gift or promotional item that was conditional on the purchase, that item should also be returned. If it is retained, its disclosed value may be deducted from the refund where lawful.

15. Chargebacks and payment disputes

Contacting us first often allows an order issue to be resolved more quickly. This does not prevent you from exercising any right available through your card issuer, payment provider or applicable law.

16. Contact

SICLOPAY LTD, trading as SERAVELLO
Company registration number: HE 472015
Registered office: Spyrou Kyprianou Avenue 14, Floor 1, Office 101, 3070 Limassol, Cyprus
Email: contact@seravello.com
Website: https://seravello.com