Confidence inevery detail.

We deliver to Portugal and supported destinations across the European Union. The countries currently available for your order are shown in the region selector and at checkout.

Orders are normally prepared within 1–5 business days. After dispatch, estimated delivery across the European Union is 7–15 business days. Remote destinations and periods of high demand may require additional time.

Delivery costs are calculated according to the selected destination and are displayed clearly at checkout before payment is completed.

Yes. Once your order has been dispatched, tracking details will be sent to the email address used during checkout. Tracking updates may take a short time to appear after the carrier receives the parcel.

Contact us as soon as possible after placing your order. If preparation or dispatch has not yet started, we will do our best to assist. Once the parcel has entered the fulfilment process, a change or cancellation may no longer be possible.

You may notify us that you wish to withdraw from your purchase within 14 calendar days of receiving your order. You may inspect the timepiece as you would in a store, but handling beyond what is necessary to establish its nature, characteristics and functioning may reduce the refundable amount.

Before sending anything back, contact our support team so we can provide the correct return instructions.

Please contact us promptly and include your order number together with clear photographs or video of the item, packaging and issue. Our team will review the case and explain the appropriate next step.

We issue eligible refunds to the original payment method without undue delay and no later than 14 days after we are informed of your decision to withdraw. We may wait until the goods are returned or you provide evidence that they have been sent back, whichever occurs first. Your bank or payment provider may then require additional time to display the amount.

Personalised or made-to-order items may be excluded from the right of withdrawal. Where a product has been handled beyond what is necessary to inspect it, a deduction may be made for diminished value. These rules do not limit your rights if an item arrives defective, damaged or incorrect.

Consider the case diameter, strap material and the occasions for which you intend to wear it. Dress watches offer a more restrained profile, chronographs bring a technical character, and statement pieces are designed for greater visual presence.

Keep your watch clean with a soft, dry cloth and store it away from excessive heat, humidity, chemicals and strong magnetic fields. Leather straps should be kept dry and allowed to rest between wears.

Water resistance varies by model and does not mean that every watch is suitable for swimming or showering. Always follow the specification shown on the individual product page and avoid operating the crown or pushers while the watch is wet.

Case dimensions, movement, materials, water-resistance rating and other available details are listed on each product page. If you require additional information before ordering, contact our support team.

The payment methods currently available for your country are displayed at checkout. Availability may vary according to your selected Shopify market and payment provider.

Yes. Payments are processed through Shopify's secure checkout environment, and sensitive payment information is handled by authorised payment providers.

Use our contact page or email contact@seravello.com. Please include your order number when contacting us about an existing purchase.