Shipping Policy — SERAVELLO

Last updated: 18 August 2026

This Shipping Policy applies to orders placed through seravello.com. SERAVELLO is operated by SICLOPAY LTD, company registration number HE 472015, with registered office at Spyrou Kyprianou Avenue 14, Floor 1, Office 101, 3070 Limassol, Cyprus.

1. Shipping destinations

We ship to the destinations available at checkout, with an initial focus on Portugal and other European Union countries. Availability may depend on the product, delivery address, carrier service and applicable restrictions.

If your destination cannot be selected at checkout, contact contact@seravello.com before placing an order.

2. Order processing

Orders are normally verified and prepared for dispatch within 1 to 5 business days after payment confirmation.

Business days exclude Saturdays, Sundays and public holidays applicable to the fulfilment operation. Additional verification may be required for security, payment or address reasons. If this materially delays your order, we will contact you.

Processing time is separate from the carrier’s delivery time and begins after payment is successfully confirmed.

3. Estimated delivery times

For Portugal and other European Union destinations, delivery normally takes approximately 7 to 15 business days after dispatch, unless a different estimate is shown at checkout or in the dispatch confirmation.

For destinations outside the European Union, the estimate displayed at checkout or communicated with the order applies. International delivery may take longer because of customs procedures and local carrier conditions.

Delivery estimates are not guaranteed dates unless we expressly agree to a fixed delivery date. We will deliver without undue delay and, unless another period has been agreed, no later than 30 days after the sales contract is concluded, as required by applicable consumer law.

4. Shipping charges

Shipping charges, including any free-shipping offer, are calculated according to the delivery destination, selected service and current promotion. The applicable charge is displayed before you confirm the order.

A promotional free-shipping offer may be subject to geographical, order-value or product restrictions disclosed with the offer.

5. Tracking

When tracking is available, we will send the tracking number to the email address or contact method associated with the order after dispatch.

Tracking may take a few business days to show its first update after the parcel is handed to the logistics network. Temporary gaps between scans do not necessarily mean that the parcel has stopped moving.

6. Delivery address

You are responsible for providing a complete and accurate delivery address, recipient name and contact details. Review this information carefully before placing the order.

If you identify an error, contact contact@seravello.com immediately. We will try to update the information, but changes cannot be guaranteed after processing or dispatch has begun.

7. Delivery attempts and unclaimed parcels

The carrier may require the recipient to be present, provide delivery instructions or collect the parcel from a local point. It is your responsibility to monitor tracking and respond to reasonable carrier notices.

If a parcel is returned because the address supplied was incorrect or incomplete, or because delivery was repeatedly refused or not collected, we will contact you. Reasonable reshipping or return costs may apply where permitted by law and where the failure was not caused by us or the carrier.

8. Split shipments

Products from the same order may occasionally be sent separately. If this happens, you may receive more than one tracking number and parcels may arrive on different dates. You will not be charged additional shipping fees solely because we divided the shipment.

9. Customs duties and import taxes

Orders delivered within the European Union generally do not involve import customs formalities for the customer when the goods are dispatched from within the EU. The tax treatment and dispatch origin applicable to your order are determined at checkout and through the fulfilment process.

For deliveries outside the European Union, customs duties, import VAT, brokerage fees or local charges may be imposed by the destination authorities or carrier. Where these charges are not collected at checkout and applicable law permits, they are the recipient’s responsibility.

Customs procedures may delay delivery. SERAVELLO cannot control decisions or processing times of customs authorities, but we will provide available shipping documentation and reasonable assistance.

10. Delays outside our reasonable control

Delivery may be affected by severe weather, transport disruption, industrial action, customs procedures, public holidays, high seasonal volume, emergencies, government action or other events outside our reasonable control.

If a significant delay occurs, we will take reasonable steps to obtain information and reduce its effect. Your mandatory rights relating to delayed or failed delivery remain unaffected.

11. Lost parcels

If tracking has not updated for an unusual period or your order has not arrived within the applicable delivery period, contact contact@seravello.com with your order number.

We may ask you to confirm the delivery address and cooperate with a carrier investigation. If the parcel is confirmed lost before risk has passed to you, we will provide an appropriate remedy, such as replacement or refund, in accordance with applicable law.

12. Damaged or tampered parcels

If a parcel arrives visibly damaged or appears to have been tampered with, photograph the external packaging before opening where reasonably possible. Contact us promptly with the order number and photographs of the packaging and product.

This request helps us investigate with the carrier and does not remove or shorten your statutory rights.

13. Risk during delivery

The risk of loss of or damage to the goods remains with us until you, or a third party designated by you other than the carrier, acquires physical possession of the goods.

If you independently appoint a carrier that we did not offer, risk may pass when the goods are delivered to that carrier, as provided by applicable law.

14. Changes or cancellation

Contact us as soon as possible if you wish to change or cancel an order. We cannot guarantee changes after processing has begun. If the order has already been dispatched, the applicable rights described in our Refund & Return Policy remain available.

15. Contact

SICLOPAY LTD, trading as SERAVELLO
Company registration number: HE 472015
Registered office: Spyrou Kyprianou Avenue 14, Floor 1, Office 101, 3070 Limassol, Cyprus
Email: contact@seravello.com
Website: https://seravello.com